|Kinugasa Co., Ltd.
|5 Goryo no shita cho, Ryoan-ji, Ukyo-ku, Kyoto shi 6168001 Kyoto Japan
|10：00～17：00 except Tuesday
If you have any questions, feel free to ask us.
However English speaking staff is not available every day.
Please ask via Email first.
|Indicated on each product
|For the oversea shipping, the shipping cost and the duty will be on you.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay these costs directly to the delivery agents or the customs office on delivery.
For details, please contact to the customs office of your country.
|We will ship within 7 business days after your order.
|Return and Refund Policy
|We do not accept the return and exchange according to your convenience or misunderstandings.
Please contact us by email if you get the different product from your order or there is a problem on your item which is caused during delivery.
Please contact us within 7 days after from receipt of the product.
Share the merchandise stock between our online shop and the real shop.
If your order is out of stock, we will let you know as soon as possible.
We accept only PayPal for international payment transaction.
PayPal is an easy way to send money internationally.
For further information, click here:
Privacy and security
Your privacy is important to us and we strive to keep your information safe and secure.
We have many measures in place to ensure privacy and security.
We use standard industry security practices to protect your personal information including Secure Socket Layer (SSL) transmission technology for all sensitive information exchanges.
This technology encrypts information you send us to avoid it being intercepted before reaching our secure HTTPS servers.
Any sensitive billing information is then stored in an encrypted format so that even our personnel does not have access to it.
We ship all items directly from Japan and recommend EMS (Express Mail Service) shipping.
EMS is Speedy, Safe and Reasonable.
For more information click here:
Central America and the Middle East
|South America and Africa
Please note that there might be custom fees charged on your order by your country's tax office.
For more details please inquire at your local post office.
We offer free gift wrapping on your purchasing items.
Simply check the gift wrap option when checking out.
We will wrap your items for you using our original wrapping paper and add the finishing of a ribbon.