Kyo-komono Kinugasa

Statement Based on the Act on Specified Commercial Transaction
/ Shopping Guide

Statement Based on the Act on Specified Commercial Transaction

Seller Kinugasa Co., Ltd.
Sales Manager Satoshi Ohtsuki
Address 5 Goryo no shita cho, Ryoan-ji, Ukyo-ku, Kyoto shi 6168001 Kyoto Japan
Business hours 10:00~17:00 except Tuesday
Email
If you have any questions, feel free to ask us.
However English speaking staff is not available every day.
Please ask via Email first.
URL http://www.kyoto-kinugasa.co.jp
Sales Price Indicated on each product
Other fees For the oversea shipping, the shipping cost and the duty will be on you.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay these costs directly to the delivery agents or the customs office on delivery.
For details, please contact to the customs office of your country.
Shipping We will ship within 7 business days after your order.
Payment method Paypal
Return and Refund Policy We do not accept the return and exchange according to your convenience or misunderstandings.
Please contact us by email if you get the different product from your order or there is a problem on your item which is caused during delivery.
Please contact us within 7 days after from receipt of the product.

Shopping Guide

How to order

  1. Add an item to the shopping cart
    Please be sure to check the price and quantity, click "ADD TO THE CART" button from the item detail page.
    You can change the quantity currently in the cart.
    If you continue shopping, click "BACK TO SHOPPING", if you want to check out, click "CHECK OUT"
  2. Enter your information (Registration)
    If you are a first time user, you can choose two options: Guest Checkout allows non-members to purchase our products.
    At the time of check out, guests will be able to finalize and pay for their order without having to register.
    You also have the option to register and store your account information for future checkouts.
    By registering, a client will also be able to save their order history, favorites, and shopping cart information.
    You may register at any time during your visit.
    The registration process may be completed through a simple online registration form during check out.
    <For Registered members>
    Please enter your email address and the password.
    If you forget your password, we will send information to reissue password; fill in your email address, then click "Password reset"
    <Purchase as a guest>
    Fill in your information to follow the instructions.
    <Confirm the shipping address>
    Normally your order will be sent to your registered address.
    If you use another address, click "Add new address", you can add one shipping address for one order.
  3. Payment
    Click "Payment options" and choose the payment options from Paypal.
    We accept only PayPal for international payment transaction.
  4. Order confirmation
    To proceed to checkout, review your order and delivery information, then click "Place your order".
    Fill out your payment information and click "Buy" to confirm the order.
    "Order complete" will be shown on the screen, your order is complete.
    A preliminary order confirmation will be sent to your registered email address.
    Please take a note to remember the order No. just in case.

Merchandise inventory

Share the merchandise stock between our online shop and the real shop.
If your order is out of stock, we will let you know as soon as possible.

Payment

We accept only PayPal for international payment transaction.
PayPal is an easy way to send money internationally.
For further information, click here:

PayPal

Privacy and security
Your privacy is important to us and we strive to keep your information safe and secure.
We have many measures in place to ensure privacy and security.
We use standard industry security practices to protect your personal information including Secure Socket Layer (SSL) transmission technology for all sensitive information exchanges.
This technology encrypts information you send us to avoid it being intercepted before reaching our secure HTTPS servers.
Any sensitive billing information is then stored in an encrypted format so that even our personnel does not have access to it.

Shipping information

We ship all items directly from Japan and recommend EMS (Express Mail Service) shipping.
EMS is Speedy, Safe and Reasonable.

EMS

For more information click here:
About EMS
Delivery days

Shipping fees

First Zone Asia 1,100JPN
Second Zone Oceania,
North America,
Central America and the Middle East
1,500JPN
Europe 1,800JPN
Third Zone South America and Africa 2,100JPN

Custom information (important!)

Please note that there might be custom fees charged on your order by your country's tax office.
For more details please inquire at your local post office.

Gift Wrapping

We offer free gift wrapping on your purchasing items.
Simply check the gift wrap option when checking out.
We will wrap your items for you using our original wrapping paper and add the finishing of a ribbon.